What Counts as an After-Hours Emergency?
Water Leaks
If there is a leak you can't control with a bucket until the next business day, or if water is leaking and causing damage to walls, floors, or ceilings, this is an emergency.
Sewage Backups
If your toilet backs up and there's only one bathroom in your apartment, or if there's a major sewer issue, call right away.
No Heat
If it's below 50 degrees outside and your heat is not working, please call for assistance.
Fire Emergency
If there is a fire in your unit or you see a fire in or near the community, call 911 immediately. Once you're safe, let the maintenance team know.
Please Note:
- Lockouts are not considered an after-hours emergency. If you're locked out, you'll need to call a locksmith at your own expense.
- Light bulbs, batteries, and low-battery beeps on smoke alarms are the resident's responsibility and are not emergencies.
- For all other requests, please submit a written maintenance request through your Resident Portal.
Requesting Maintenance
For any non-emergency maintenance needs, please submit your request through the Resident Portal. This helps us track and respond to all requests efficiently.
Typical Response Time
Our maintenance team aims to address all non-emergency requests within 1-3 business days. However, during high-demand periods, some requests may take slightly longer. Rest assured, we'll keep you updated on any delays.
What Information to Include
To help us resolve your request as quickly as possible, please provide the following details when filling out the maintenance form:
Location of the Issue
Be specific – for example, "bathroom sink" or "kitchen stove."
Description of the Problem
Briefly explain what's wrong. For example, "sink won't drain" or "heating not turning on."
Access Instructions
If you have a pet or specific instructions for entering your unit, let us know.
Preferred Contact Method
If we need to reach you for additional information, indicate your preferred contact method (email or phone).
Thank you for helping us keep your home comfortable and safe!